Our philosophy is based on prevention and protection. We believe that an informed user is a safe user. Therefore, we promote an environment where gaming is perceived as a form of leisure and not as a means to solve financial or emotional problems.
Access to Candyland Casino is strictly prohibited for persons under 18 years of age. We implement rigorous identity verification processes. We recommend parents and guardians in Spain to use parental control software to prevent minors from accessing gaming platforms on shared devices.
We offer a series of mechanisms for you to manage your experience:
Deposit and spending limits You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. These restrictions help you stick to a predefined budget.
Session time limits You can configure alerts that inform you about the time you have been connected or set an automatic session close after a certain period, thus avoiding prolonged gaming.
Break periods (Time-out) If you feel you need a short break, you can temporarily suspend your access to the platform for periods ranging from 24 hours to several days or weeks. During this time, you will not be able to make deposits or participate in gaming activities.
Definitive self-exclusion For those users who decide to cease their activity for a prolonged or indefinite period, we have a formal self-exclusion process. This action blocks access to the account and stops all informative or promotional communication from the platform.
It is important to be aware of warning signs, such as:
If you or someone you know shows signs of loss of control, there are numerous specialized organizations in Spain that offer anonymous and free support. We recommend seeking technical and psychological assistance in centers dedicated to the treatment of addictive behaviors.
Our technical support team is trained to identify unusual behavior patterns and offer information about our protection tools proactively, always respecting user privacy.